PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
to download and fill in the excel file, then upload on this board.
Our staff will contact you after confirming the inventory and quote.
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Please fill out the exact size. All products are manufactured in regular sizes, and not customizable.
All products are ready-made in women and men sizes of S, M, and L (additional fees of 11,000 KRW per piece over size XL).
Refer to the size guide and fill out the exact size.
If your order is unavailable, it requires about 4 weeks for production from the confirmation of order.
Bank Account No.
KOOKMIN BANK (Foreign currency ordinary deposit) : 096368-11-002737
Please read the following information before you request an exchange.
* If your order is unavailable and you receive notice for additional manufacture (4-6 weeks required),
returns, exchanges, and refunds are not accepted. During the manufacturing process, any changes or cancellations cannot be made.
* If your item is defective, you should contact our customer service center via email (firstname.lastname@example.org) within 2 days of receiving your order and send the item to our customer service center within 2 weeks. Exchange is offered only one time. The item should be returned in the same condition you received. (We will cover shipping costs incurred for returns of defective and damaged items.)
* Returns for different sizes are considered 'change of mind'. Please ensure you order accurate sizes when placing your order.
* Due to the production process, uneven seam finishes, loose buttons, and small stains due to the cutting process can be detected. This is not considered a defect.
* The item should be returned in the same condition you received.
Exchanges & refunds are not offered for used items, items with any hint of fragrance, ironing/washing/altering clothing, and items damaged by the negligence of the customer.
* Make an inquiry for any change of order details and shipping information via email after payment.
* Shipping cost incurred for a return is charged to the customer unless the returned item is defective or damaged.
How to request an exchange
1) Requests via email (email@example.com)
Request an exchange via email or add us on KakaoTalk to make a request.
Items returned without notification are automatically sent back to the recipient address. Please request an exchange for your purchased item via email.
2) Attach the order information (your name and reason for exchange) on the parcel before you send your item for an exchange.
3) Select your shipping agent and pay for the shipping cost ahead. Replacements from South Korea are sent after the payment for the shipping cost is received.
4) Replacements are sent after the returned items are examined.
● Returns and exchanges are not offered for made-to-order items at Lune International (Medilyn) except for defective products.
● Returns and exchanges are not offered for discounted/used items, items with any hint of fragrance, ironing/washing/altering clothing, items damaged by the negligence of the customer, and items returned due to change of mind.
● Returns for different sizes are considered 'change of mind'. Please ensure you order accurate sizes when placing your order and check the measurement on the product page.
● Due to the production process, uneven seam finishes, loose buttons, and small stains due to the cutting process can be detected. This is not considered a defect.